Cancellation Policy
At BraidsByLo, we value your time as well as ours. We understand that occasionally, unforeseen circumstances may require you to cancel your scheduled appointment. To ensure fair treatment for both our clients and our business, we have established the following cancellation policy:
1. Deposits Are Non-Refundable
All appointments require a deposit to secure your booking. Deposits are non-refundable under any circumstances.
2. Cancellation Timeframe
We kindly request that you cancel your appointment at least 24-48 hours ahead of the scheduled time.
3. Late Cancellations/No-Shows
If you cancel less than 24-48 hours before your appointment or do not show up for your scheduled session, you will forfeit your deposit. In the event of a late cancellation or no-show, you may be required to pay a new deposit to secure future appointments.
4. Rescheduling
We understand that life happens, and you may need to reschedule. You’re welcome to reschedule your appointment up to 24-48 hours before the original appointment without losing your deposit.
5. Exceptions
Exceptions to this policy may be made in case of emergencies or extenuating circumstances. Please contact us as soon as possible if you have such a situation.
Frequently Asked Questions
What happens if I am late to my appointment?
If you are late to your appointment by more than 15 minutes, we may not be able to complete your service within the allotted time. Please notify us as early as possible.
Can I transfer my deposit to another appointment?
Yes, deposits are transferable as long as you reschedule at least 24-48 hours before your original appointment.
What if I need to cancel due to an emergency?
If you need to cancel due to an emergency, please contact us as soon as possible, and we will work with you to find a solution.
Do you offer refunds for no-shows?
No, we do not offer refunds for no-shows. You will forfeit your deposit in these cases.
How far in advance can I reschedule my appointment?
You can reschedule your appointment up to 24-48 hours before the original scheduled time. Beyond that, a new deposit will be required.